cly888 believes that gaming should always be enjoyable, voluntary, and within your means. This page explains the tools, policies, and resources available to help every cly888 member play responsibly — including how to set limits, take breaks, and reach out for support.
Gambling involves real financial risk. Never gamble with money you cannot afford to lose. If gambling is causing stress, financial difficulty, or relationship problems, please use our self-exclusion tools or contact support immediately.
cly888 has a firm and non-negotiable minimum age of 21 years old for all account registrations, deposits, and gaming activity. This is not just a regulatory requirement — it is a genuine commitment to preventing underage access to gambling on our platform.
During the registration process, every new cly888 member is required to confirm their age. We conduct routine age verification checks, and any account suspected of belonging to an individual under 21 is immediately suspended pending documentary proof of identity and age. Where a minor is confirmed to have registered, the account is permanently closed and all deposited funds are returned to the originating payment source.
If you are a parent or guardian in Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, or anywhere else in Malaysia and you are concerned that a minor in your household may have accessed a gaming platform, please contact cly888 support immediately. We will investigate and act promptly.
All accounts are subject to age verification. Documentary proof of identity may be requested at any time.
All the following tools are built into your cly888 account as standard features — no request needed, no waiting period for limits you want to reduce. Access them anytime from your account settings.
Set a daily, weekly, or monthly ceiling on how much you can deposit into your cly888 account. Reductions take effect immediately. If you wish to increase a limit, a 24-hour cooling-off period applies before the higher limit is activated — giving you time to reconsider.
Cap the total amount you are willing to lose over a day, week, or month. Once your loss limit is reached, you cannot place further wagers until the period resets. This is one of the most effective tools for preventing large unplanned losses in a short timeframe.
Set a maximum session duration. cly888 will notify you when your set time is up and, if you choose, log you out automatically. Time passes quickly when you're engaged — session limits help you stay in control of how long you actually play.
Temporarily suspend your cly888 account for 24 hours, 48 hours, or 7 days without going through a full self-exclusion process. Your account is frozen during the break period — no deposits, no wagers. A useful option when you feel you need a short pause.
Request a formal self-exclusion for 30 days, 90 days, 6 months, 12 months, or permanently. During a self-exclusion, your cly888 account is locked and you will not receive any promotional communications. Self-exclusions cannot be reversed during the elected period — this is by design.
View a full breakdown of your session history, net win/loss over any period, and total time spent gaming. Reality checks can be configured to display a summary of your activity at regular intervals — keeping you informed and grounded while you play.
Self-exclusion is free, immediate, and effective. Here's how to activate it on your cly888 account.
Access your account through cly888.net. If you are already logged in on a device, you do not need to log out first.
Find the Responsible Gaming section within your account profile menu. All player protection tools are consolidated here for easy access.
Choose from 30 days, 90 days, 6 months, 12 months, or permanent exclusion. Read the information presented carefully — self-exclusion is binding and cannot be reversed during the period you select.
Confirm your selection. Your account will be locked immediately. You will receive a confirmation email to the address associated with your cly888 account and will be removed from all promotional mailing lists.
If you are in distress or prefer not to go through the account menu, contact cly888 24/7 live support and request self-exclusion verbally. Our support team will process the exclusion immediately on your behalf, no questions asked.
Honest self-reflection is important. The following characteristics help distinguish healthy, recreational gaming from gambling that may be causing harm.
You play within a pre-set budget you are comfortable losing entirely
Gaming is one leisure activity among several — not the primary one
You can stop playing when you've hit your limit without feeling compelled to continue
You don't borrow money or use essential funds (rent, bills, groceries) to gamble
Losses don't cause lasting mood disruption, stress, or arguments at home
You are fully transparent with family members about your gaming activity and spending
Spending more than you can afford, or chasing losses to recover money
Lying to family, friends, or employers about how much time or money you spend gaming
Feeling anxious, irritable, or depressed when you are not able to gamble
Neglecting work, studies, or family responsibilities because of gaming
Borrowing money, taking loans, or selling possessions to fund gambling
Repeatedly attempting to stop or reduce gambling without success
If you recognise any of the warning signs above in your own behaviour, please do not ignore them. Problem gambling is a recognised condition — it can affect anyone, regardless of how long they've been playing or how responsible they consider themselves to be. The most important step is acknowledging the issue and reaching out.
cly888 encourages any member who feels that gambling is negatively affecting their daily life, finances, relationships, or mental health to contact our support team for an immediate account review, limit adjustment, or self-exclusion. Our team responds around the clock, every day of the year — including Malaysian public holidays and during festive seasons like Hari Raya, Chinese New Year, and Deepavali.
Beyond cly888's own support channels, the following categories of independent resources provide confidential, free assistance to individuals in Malaysia dealing with gambling-related difficulties. These organisations operate independently of cly888 and offer professional counselling, peer support, and financial guidance:
cly888 does not have a commercial relationship with any of the above organisations. Contact details for these organisations are publicly available via their respective official websites.
All player protection tools are free, accessible 24/7, and built into every cly888 account by default
Self-exclusion requests are processed immediately — not delayed by business hours or approval queues
Marketing communications are automatically suspended for all self-excluded members
No promotional bonuses or sign-up incentives are directed at members who have activated any responsible gaming tool
cly888 support staff receive training to identify signs of problem gambling behaviour and respond appropriately
Underage access prevention measures — including age gates and document verification — are enforced on every account
cly888 cooperates fully with Malaysian regulatory enquiries related to responsible gaming compliance
For responsible gaming queries or to request self-exclusion, contact our support team at [email protected] — 24 hours a day, 7 days a week.
cly888 is a platform for entertainment. Register, set your limits upfront, and enjoy 500+ games, live casino, and sportsbook — responsibly. 21+ only.